In Win Warranty Policy Statement

During the warranty period, In Win warrants its products to be free from defect in materials and workmanship from normal use by the original purchaser. In Win is not responsible for damage to, or loss of, any programs, data, or removable storage media. You are responsible for backing up any programs or data on removable storage devices.

This policy statement is for general cases, the warranty situation might be different by sales regions, please contact In Win sales for detail.

  • In Win will provide repair of the product or replace the product with a defect-free item of the same grade. Should the item be out of stock or production, the defective product will be replaced with one of the same or similar grade. This provision is confined to the warranty period.
  • The warranty period will start on the date listed on the invoice or bill. Should the buyer lose the invoice or bill, the warranty period will begin on the date of the products' delivery (a date that is recovered by searching the product series number). For PC, retail power supply items, the buyer must register the product on the In Win website in order to receive the Limited Lifetime Warranty.
  • At their discretion, In Win reserves the right to replace the defective product with a serviced product at any time.
  • The warranty is non-transferable. The original customer shall be the sole party covered under the warranty and warranty period.
  • A product is considered DOA (Dead on Arrival) if it shows defects upon its first use out of the box within 45 days after the invoice listed date. The returned products should with a valid serial number to track the shipping date.
  • Once the DOA validity period expired, all defective products are considered as RMA items. The return products should have a valid serial number to track the warranty coverage. In Win shall provide a quotation for service charges of each RMA product including replacement parts.
  • The modularized cables coming with this power supply are only to be use with this model. If these cables are used in any other Power Supply, damage may occur to that Power Supply unit.
    If you have any request to purchase any modularized cables, please feel free to contact your In Win representative.


Duration of the Warranty

Product Category Product Warranty Term
In Win Branded Case Case
Case Fan
Case LED Fan
2 Years Limited Warranty
1 Year
1 Year
IPC/Server Chassis OEM Case
Branded Chassis
DOA/ Warranty 2 Years
2 Years
Classic Series PSU PSU 7 Years Limited Warranty
Commander I Series PSU Non-Register at In Win Website
Register at In Win Website
3 Years Limited Warranty
Limited Lifetime Warranty
Commander II Series PSU PSU 5 Years Limited Warranty
Commander III Series PSU PSU 5 Years Limited Warranty
Glacier PSU PSU 7 Years Limited Warranty
GreenMe PSU PSU 3 Years Limited Warranty
Power Man PSU 3 Years Limited Warranty
IPC/Server PSU In Win PSU 3 Years Limited Warranty
Storage 3.5" HDD case 3 Years Limited Warranty
2.5" HDD case 3 Years Limited Warranty
Accessory (*Note 1) 1 Year
IPC/Server Accessories Fan
Storage SK23 cage
Storage SK34 cage
Backplane/ Raiser
1 Year
3 Years
3 Years
1 Year
Others All Accessories 1 Year
* Note 1: The PCB board and USB 2.0 Cable are covered under the 1 year warranty.


The following are not covered by the warranty:

It is important to note that our warranty is not an unconditional guarantee. The Warranty does not cover events including but not limited to:


1. Any product which has been modified without permission from In Win, or in which the serial number has been modified, defaced or removed.
2. Any product which has been modified without permission from In Win, or in which the serial number has been modified, defaced or removed. 2. Accidental abuse, misuse, neglect, fire, water, lighting or any act of nature, failure to follow instructions, shipping or transport damage (claims must be made with carrier), and any other cause, which does not relate to a product defect.
3. In Win does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your purpose.
4. Removal or installation charges.
5. Customer is responsible for the shipping charges. When returning product, please be sure to enclose a clear description of the problem and your proof of purchase with the defective product and return it as instructed and ship it postpaid. Your dealer or In Win will not be responsible for damage due to shipping. During the warranty period, your product will be repaired or replaced, excluding shipping and handling. In Win will not accept the defective product without prior approval and RMA number.
6. Any incidental charges.
7. Repair or attempted repair by anyone not authorized by In Win.
8. Third party products using In Win components will not be covered by warranty.
9. Any damages unrelated to manufacturing defects.
10. As one of the items in this product's packaging, if there is any inappropriate use of the modularized cables that causes any damage both within product itself and/or any other damaged parts, they will not be covered by this product's warranty.


Exclusion of Damages

In Win's sole obligation and liability under this warranty are both limited to the repair or replacement of a defective product at our discretion. In Win shall not, under any circumstances, be liable for any accidental or consequential damages. This includes but is not limited to damages resulting from the interruption of services, the loss of business, and liability in tort relating to any product resulting from its use or possession.


Warranty Services

In the event that warranty repair or replacement is required, In Win shall request proof of purchase from the user (ex. store receipt or invoice) in order to receive warranty services.


Outside Taiwan

Should your product need to be returned within the warranty period, please contact your retailer, dealer, or distributor from whom you purchased the product. If the product is still under warranty and you are no longer able to return it to your retailer, dealer or distributor, please contact In Win Service Support (below) for assistance and instructions. In Win will not accept any returns without an RMA number and prior approval.


Service Support

Reseller or Distributor
Please contact your sales representative for more detailed information.


Personal or End-User

Should you have any questions or comments regarding product specification, technical problems, warranty, or support; please contact:
Contact Us


Technical Support

Please refer to your product user manual or visit in-win.com for more details and contact information.